Orders eligible for free shipping will be shipped via UPS or USPS.

We also offer UPS Ground, UPS 2nd Day Air®, and UPS Next Day Air® options at checkout.

Large items such as furniture may be delivered via freight carrier. We will contact you to coordinate delivery details when necessary.

We do not offer international shipping at this time.

Most orders ship within 1–2 business days.

Expedited orders placed before 3 PM CST on business days will generally ship the same day.

Orders placed before 3 PM CST on a business day with expedited shipping are typically processed and shipped the same day.

Yes. Orders shipping to P.O. Boxes are sent via USPS.

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We do not offer international shipping at this time.

Most items may be returned within 30 days of receipt in new condition with original packaging and tags.

Special-order items are non-returnable.

Books may not be returned once removed from their plastic wrapping. Clothing must be unworn, unaltered, and returned with original tags attached.

Yes. Purchases made between November 15 and December 25 may be returned through January 31.

Refunds are processed after your returned merchandise has been received and inspected.

Once your order ships, you will receive a shipping confirmation email with tracking information.

Delivery times vary based on the shipping method selected and your location – typically, 3-5 business days.

Please contact our customer service team and we will work to resolve the issue as quickly as possible.

Please contact the shipping carrier directly to investigate the delivery. Unfortunately, we cannot be responsible for packages marked as delivered or for lost or stolen packages after delivery.

No. You may check out as a guest.

Creating an account allows you to view order history, track shipments, and enjoy a faster checkout experience.

Please try resetting your password. If you continue experiencing issues, contact us for assistance.

You can reset your password using the password reset link on the login page.

We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay.

Yes. Maison & Tavola offers electronic gift cards delivered via email as well as physical gift cards.

Simply add a gift card to your cart and complete checkout.

Yes, please contact us, and we can help.

Promo codes may have expiration dates, product exclusions, or other restrictions. Contact us if you have questions.

Please verify your billing information and try an alternate payment method if available. Contact us if you need assistance.

Yes! Join our Trade Program at: https://maisonandtavola.com/pages/our-trade-program

Once approved, you'll receive access to:

• Tax exemptions for qualified businesses
• Exclusive discounts across luxury brands
• Ready-to-ship, in-stock inventory
• Personalized support, including order placement and project management assistance

Maison & Tavola Rewards allows customers to earn points through shopping and engagement activities.

You can earn points by:

• Creating an account
• Placing orders
• Following us on Instagram
• Liking us on Facebook

Every $1 spent earns 1 point.

Rewards include:

• 300 points    = $25 off
• 500 points    = $50 off
• 1,000 points = $150 off
• 3,000 points = $500 off

Gift cards and Jellycat products are excluded from rewards redemption.

Rewards cannot be combined with other promotions or discounts.

Learn more

Most products shown on our website are in stock and ready to ship. However, inventory availability can change quickly.

Yes. Certain products may be available for pre-order before inventory arrives.

Please contact us immediately. While we will do our best to accommodate requests, changes cannot be guaranteed once order processing begins.

Orders may be canceled prior to shipment. Once shipped, orders are subject to our standard return policy.

Please contact us within 48 hours of delivery and include photos of:

• The damaged item
• Product packaging
• Shipping box
• Shipping label

Please contact us with your order number and photos of the item received so we can quickly resolve the issue.

Furniture and oversized items may ship via freight carrier. Delivery details vary by product and manufacturer.

Please contact us with your order number and photos of the item received so we can quickly resolve the issue.

No. Unless explicitly stated, promotional offers may not be combined.

Sale items may be subject to different return restrictions. Please review product details before purchasing.

Sales tax is calculated according to applicable state and local tax laws and will be displayed during checkout.

Care instructions vary by product and manufacturer. Please consult product pages, packaging, or contact us for guidance.

Yes. Simply enter the recipient's shipping address during checkout. We also offer gift wrapping and special gift notes.

Packing slips do not include pricing information, making them suitable for gift giving.

Our customer service team is available to assist with product questions, order updates, returns, trade inquiries, and more. Please visit our Contact Us page for assistance.

We are excited to announce that, after more than 20 years, Steelz Everyday Luxury is rebranding as Maison & Tavola. Read the full announcement.

No. While our name has changed, our processes, customer service, and operations are all unchanged. If you have any issues or questions, please feel free to contact us.