Frequently Asked Questions

Shipping & Delivery

What shipping options do you offer?

Orders eligible for free shipping will be shipped via UPS or USPS.

We also offer shipping via UPS ground, UPS 2nd-Day Air® and UPS Next-Day Air.

Please be aware that if you place an order Friday-Sunday for an expedited service, your order will not ship until the next week.

Some large items such as furniture may be delivered via Freight line. We will contact you to arrange such shipments.

We do offer international shipping to Australia and Canada. Restrictions may apply, including restrictions on certain vendors. However, many of our most popular designers, such as Jan Barboglio, are available to ship to Canada and Australia. We do not ship freight items internationally.

How long will my order take to ship?

Most orders are shipped in 1-2 business days. 

You will receive an email with a tracking number once your order has shipped.

You can check the status of your order on your account page.

Will you ship to a P.O. Box?

Yes. We ship all orders destined for P.O. Boxes via USPS.

My order is shipping to the wrong address can you help?

Please contact us as soon as possible, and we will try to assist you.

Do you offer international shipping?

Yes, we offer international shipping to Australia and Canada. Restrictions may apply, including restrictions on certain vendors. However, many of our most popular designers, such as Jan Barboglio, are available to ship to Canada and Australia. We do not ship freight items internationally.

Returns & Refunds

The item(s) I ordered were not what I expected can I return them?

Yes. We accept returns of unused, unworn items within 30 days. A representative must authorize returns.

You are responsible for return shipping; however, we can provide you a label and deduct the cost from your refund. 

Please contact us to request a return.

Is your policy different during the holidays?

Our return policy is extended during the holiday season so you can gift with confidence. You have until January 31st to return any purchase made between November 15th and December 25th.

How long will it take to get my refund?

If you have returned an item, we will issue a refund once we receive the unused, unworn, like-new item. It may take some time for the refund to process through your method of payment.

If you believe something is wrong, please contact us

Orders

Where is my order?

You will receive an email with a tracking link as soon as your order ships. This link will provide updates on the location of your order.

You can also log into your account with the email you provided on your order to find the tracking number.

If something goes wrong or you cannot find your tracking number, you can contact us

Where is my order or shipping confirmation?

After you place an order, you will receive a confirmation email to the email address you provided. Once the order ships, a tracking email is sent to the same address. 

If you do not receive this email, please check your promotions, junk, or spam folders.

If you still do not see the email, contact us, and we will try to help.

I've received my order, but something is wrong. What do I do?

Please contact us and tell us what went wrong. We’ll do everything we can to make it right.

Account

Do I need an account to place an order?

No, you have the option to checkout as a guest.

If you choose to make an account later, you will see any past orders placed under that same email address.

Why should I make an account?

Making an account provides access to information and tracking details for your entire order history. It will also make checkout faster in the future!

Click here to make an account.

I can't log in to my account

First try reseting your password. Click here

and submit your email address for instructions on how to reset your password.

If you are still having trouble, contact us, and we will try to help.

Can you reset my password?

Please click here to reset your password.

Payments

What payment methods do you accept?

We accept payments from major credit or debit cards, including American Express, Discover, VISA, Mastercard, as well as payments via PayPal, Apply Pay, Google Pay, or Shop Pay.

Do you sell gift cards?

Yes we do! To buy one of our e-gift cards, please click here. You will receive your gift card electronically via email.

How do I purchase a gift card?

To purchase a gift card online, add it to your cart as you would a regular product. Once you've completed your purchase, you will receive an order confirmation with your gift card within 24 hours. To purchaseclick here.

Why haven't I received my gift card?

Your gift card will be sent to the email you provided during checkout. If you have not received the gift card within 24 hours, please contact us.

I've lost my gift card, can you help?

Yes, please contact us, and we can help.

Why is my promo code not working?

If you received a code from us, please make sure you enter it exactly as it appears (codes are case sensitive). Ensure that the code has not expired.

Sale items and certain brands are exempt from promotional discounts. 

All promotional codes will be provided directly by Steelz. Any code found via internet search is not valid.

If you are still having trouble, please contact us

Having Trouble Paying?

First, please try a different payment method. Be sure that your billing information matches that on the card. If you are still experiencing problems, contact us

What happened to Steelz Everyday Luxury?

Steelz has rebranded to Maison & Tavola

We are excited to announce that, after more than 20 years, Steelz Everyday Luxury is rebranding as Maison & Tavola. Read the full announcement.

Will the name change affect an order I have recently placed?

No. While our name has changed, our processes, customer service, and operations are all unchanged. If you have any issues or questions, please feel free to contact us.